I had the pleasure of dealing with Laurie last year. it was just to order frame screws and the return spring that goes in the pump handle. i couldn't wait and wanted it shipped next day, which would of cost a small fortune and i didn't care. she told me she would call me back in a couple of minutes. when she did she had a list of shipping options. Thanks to her she was able to get me the order by friday (had practice on the weekend)and cut the shipping like in half or more. I got what i paid for, ten fold.