| I have a similar story when it comes to comparing Dye and SP customer service. My PM5 was having a problem with the top-hat oring blowing every 2-300 shots. After talking to a tech we narrowed the problem down to a defect in the bolt. At around the same time I had bought a micro-maxflow regulator to use on my 45/45. The very first time I tried to get the tank filled it blew a disk. After replacing the disk only to have it blow again, the local store narrowed it down to a jammed piston.
Both packages were sent the same day (Monday) to their respective service departments. I called Dye on Thursday and they told me they got the gun on Wednesday, fixed it the day I called them, and would ship it out Friday. Pretty good service considering the gun had to go to California.
The micro-maxflow only had to travel down 1 state and as a result got there the next day. However I was never able to get information from the SP service department and did not see the airtank for nearly 2 months. |