In early August, I purchased a Nintendo 64 and a couple of uncommon games from Stilgar.
He shipped it promptly, with tracking.
Now this is typical seller behavior... If this doesn't happen, I start to get red flags. What's important to me is how a seller behaves when **** hits the fan.
After crossing the border, the package arrived at the customs depot in NY.
After about a week, the package had not moved.
+1 Stilgar contacted me to verify that the package had arrived after due time
I responded that it hadn't.
+1 Stilgar came up with a plan of action for finding out what was going on
+1 With Stilgar's support, I was able to patiently and confidently wait for several more weeks before...
+1 Stilgar contacted... when we passed a time limit, he would be able to launch an investigation with the post office to find the package.
+1 Stilgar contacted me to assure me that if this approaches the 45 day mark, he would refund my money without issue.
After the time limit, I sent a simple message to Stilgar "No dice".
+1 Stilgar contacted the post and launched the investigation.
Today, my package arrived. Nicely packed, and in good condition. But that's not the important conclusion reached here....
Stilgar conducted himself in a professional manner that few sellers are able to reach. He did every single thing right to instill my confidence with him, and make me feel protected as a buyer. He prompted interaction time and time again to head off any concerns. He was never afraid to address the elephant in the room. And supported his customer through a long ordeal.
At this level of professionalism, I would've been resistant to take a full refund. Stilgar earned every penny in this transaction. And I can enthusiastically say that he'll earn every penny of your transaction.