Originally Posted by TechPB-Mike
ANSGear is the BEST retailer in paintball
They ship, over 800 packages per day
People buy a factory sealed marker from ANSGear, and when it doesn't work, they blame... who?
They blame ANSGEAR!!! Not the company that built, assembled, tested and packaged the marker, they blame the retailer.
The problems with paintball products that don't work out of the box, lie in the hands of the manufacturers, not the retailer. Take that same product, and put it on the shelf of any other retails (punishers, shop4paintball, zephyr, etc) and the problem is still the same.
They include a huge "contact" sheet that tells you the customer service contacts of every single manufacturer in paintball. Also, in the manual of the products, they also tell you "Don't contact the retailer with any problems or concerns, contact the manufacturer".
If you buy an Axe from a retailer, and the Axe doesn't work out of the box, you do one of two things-
1) Call the retailer, who has no resources to fix the gun, and will charge you to fix the gun
2) Call the manufacturer, who will warranty your gun
ANSGear bought paintballgear.com aka actionvillage.com, they obviously have to be doing something right.
Resolution of the problem, usually lies in the intelligence of the consumer.
The problem Mike is that they do make a mistake from time to time, it happens, and they won't do anything to fix the mistake, without some serious arm turning. Like the kid that bought a NIB DP marker, and when he got his package, he got everything but the marker and barrel. Because it wasn't NIB, it was a wall display, that was still on the wall, displayed, when he finally was able to get them to figure out the problem. They wanted him to pay extra to have them ship it out. This was a thread on your own site, around two or so years ago.
Or another kid that bought a jersey and pants in one size. He got his package, and it was the jersey and pants, but in a smaller size. He actually tried them on, to a degree, they were too small. So he contacted ANS about getting him the right size. They made a major big deal about how they didn't have his size (Yet they allowed him to order it from their site), and then made a stink about how they were going to charge him a restocking fee for taking them back (Which he would not have been doing if they had sent him the right size in the first place).
On a different note, it was PSI that made alot of parts for ANS, back in the day. PSI, for those that don't know, is Ninja. When I checked out their place a couple of years ago, they had a nice display in the front office that showed alot, if not everything, that they made, for ANS and others.