Posting here was premature if Dye hasn't been contacted. I despise outsourcing and the only Dye product I own is a set of grips on a second-hand Mag, but I'm not really sure what OP is trying to accomplish with this thread.
Call Dye, and report back. If they tell you to pound sand then I'll join the hater chorus. Remember though, if you make yourself an annoyance, human inclination is to do just enough to get you to go away. If a customer was courteous, I'd go to bat for 'em with management, when I had one of those jobs. Otherwise, I'm very sorry sir, but policy is policy. I'll be sure to register your complaint.