Recently I had an experience with kee's customer service.
Sometime last year I picked up my gun off the table and the neck of the loader snapped at the top of the feedneck. I e-mailed kee's customer service and they quickly responded back asking for my address. Three days later I recieved a new loader...not the shell but a new loader. They sent this to me...no questions asked.
Can't get better service than that.