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Originally Posted by LUKE  I think he meant "unheard of" in a positive way. That's good old fashioned quality customer service, not the "outsourced to India, don't speak English, please hold for 4 hours, tough sh*t for you our crap-made product broke" customer service so many companies are guilty of these days. I love my Dremel, and am glad the company still stands behind it's product.
Remember when gas stations used to be called "service stations?" (sorry, some of our younger members may not) They pumped your gas, washed your windshield, and checked your oil all at no extra charge? I had that experience the other day, and it blew my mind...that hasn't happened in years! |
Exactly. There are a number of companies I have a personal Boycott on because of their screw you, there is a million other buyers out there mentality.