For the players that were dissatisfied, you may want to make sure you voice some
constructive criticism on the
Fledgling board. Coordinators cannot get better without good input from players (I know it helped me a lot, although I've operated at a much smaller level).
Just do your best to think through your complaints and say them as clearly as possible and without animosity. Reading the response on their site, you'd think the game was a huge success.