Quote:
Originally Posted by Wycke  But seriously, as aggravating as this kind of situation is, it's the one thing I miss after getting out of the desktop-support side of things at work. I used to liken it to a good game of checkers (I'd say chess, but I suck at and therefore hate chess); sort a battle of wits, trying to outsmart the bastards who write this crap. Sure, the nuke & pave is the most expedient and effective solution is most cases, but when you're dealing with users who are resistant to change (and let's face it, it's a royal PITA to get their computer back to the way it was after a reinstall), it's not necessarily the only or best way to go. |
Plus, some users can't afford to just wipe everything out and rebuild. It's one thing I kinda miss about working the help desk at the college... always a few students coming in with a nasty... something to break the monotony of the usual crap.