Well, we bought the warranty on it. They wanted us to "take the screws out of the bottom and wiggle the chips". Hell no! For one, I wonder if they could have voided the warranty. For two, we bought a warranty, they can do it. Eventually we got through to some U.S. TECH people, not form readers, and within five minutes each time they said they'd send a box to return it in, prepaid, which they did. Took two hours total, 15 mins on hold, 15 mins with U.S. tech people, 1.5 hours with Indians who read their forms.
