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Old 01-07-2013, 07:49 PM   #1 (permalink)
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Does anyone have their contact information other than their website "contact us" section on their website or their Facebook? I sent 2 messages on the contact us page and left a message on their Facebook.

What is their turnaround time typically? I placed my order on 19 dec and haven't heard a peep on the order status or received a package.

Thanks. Kearns
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Old 01-07-2013, 07:55 PM   #2 (permalink)
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Go to this thread.

First post is by "pbmafia." That's the guy you're looking for, though he hasn't logged in since November.

I've never ordered from them, so no idea on turnaround.
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Old 01-07-2013, 07:58 PM   #3 (permalink)
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I'd say to work for a refund and stay away until they work out their CS issues.
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Old 01-07-2013, 08:32 PM   #4 (permalink)
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Last i heard Matt had to step away from the business for a bit to deal with some personal things. You may also want to try to get in contact with Topstitch if you cant find him elsewhere, i believe that is his father's company, they may know how to contact him.

Hopefully everything is ok with Matt, he does great work and is a nice guy to deal with. Hopefully he gets you straightened out and comes back to us to provide great gear. I have some of his packs as well as a bunch of PBMafia gear and it is all top quality gear i would not trade for anything else.
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Old 01-07-2013, 08:43 PM   #5 (permalink)
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I saw his last post was 15 nov. if he was going to step away, it would have been nice to get a heads up either on here, Facebook, or on their website. I want to believe he is on a holiday hiatus, but I am losing faith quickly.
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Old 01-07-2013, 09:52 PM   #6 (permalink)
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I ordered something from him awhile back and he just refunded me. He's going through a rough time with some personal and natural disaster related events. He is really a great guy and was awesome to deal with. If you can, try and remain patient and hopefully he'll sort everything out as he did with me. All the best.
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Old 01-13-2013, 08:24 PM   #7 (permalink)
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Still waiting for some sort of response.
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Old 01-13-2013, 08:27 PM   #8 (permalink)
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I'll message him for you and see if he responds. Ill tell him someones looking for him on MCB. Hopefully that helps.
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Old 01-13-2013, 10:18 PM   #9 (permalink)
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He makes damn good stuff,but remember,he is not a factory full of people,he is one man who occasionally has problems in his life,just like you and me.Even though it has been almost a month,I imagine he is dealing with some really bad BS right now.I say wait one more week,then begin contacting him.
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Old 01-14-2013, 09:26 AM   #10 (permalink)
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I saw his last post was 15 nov. if he was going to step away, it would have been nice to get a heads up either on here, Facebook, or on their website. I want to believe he is on a holiday hiatus, but I am losing faith quickly.
He did say he was stepping away for about a month, that was in October.

Then he posted up in November saying he'd be back on X day. That's the last post.

This happened before if I remember correctly. Lots of orders and such and disappeared.

It's too bad because he does good work.
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