Paintball

[Badmovies]

I have posted this elsewhere before, but making sure I get the word out.

Ordered some items from e-paintball.com and I recommend you stay away from them. I placed two orders, one on 30 and the other on 31 January 2007. One for a two-piece Dye Ultralite barrel, the other order for various items (on/off ASA, CP rail drop).

Firstly, the online store might have some issues. I put in for a dust black barrel, but when I later went back to review the order it showed a gloss one. This problem could have been caused by issues with my network proxy server. At one point I did have the gloss in my basket and I was experiencing bad lag times and timeouts.

There are two main reasons I will tell you to avoid e-paintball.com:

Reason number 1 is that their system will say "In Stock" when you check an item, but that is far from true. Three weeks later, the barrel and perfect drop have not been shipped. You cannot order from them and expect to receive your items in a timely fashion, because "In Stock" is inaccurate. The items I ordered that they did have in stock arrived in a timely fashion.

Reason number 2, and this is a big one, is the ability to get a response from them about the status of your order. I submitted contact forms via their system and sent emails. After two days, I found their number by doing online searching (it does not appear anywhere on their site - which should have been a warning). I called the number multiple times and always reached a voicemail system. The best I have done for getting a reply back is after four days. I have concern about the responses I received to a pair of emails I sent. Both address the same order (with different answers), completely ignoring my other email.

I informed them, via email, to cancel the barrel order and cancel the perfect drop which was on backorder. It took them more than three days to reply. I am not in the mood to deal with this sort of idiocy any more. I received an email back from "Rodney" of e-paintball.com that said, "Your refund will process within 24-48 hours." on the 23rd of February. I contacted Citibank on March 3rd to see if the credit had hit the system (I could not see it myself when I checked). The Citibank rep could not see a credit and advised me that it should have hit by now if the merchant input it. So, they had me file a chargeback. I made sure that the rep understood that one order (about $100) was never shipped but the other order was filled, except for one $20 item.

I probably order about half of my items online. Always try to help out the local store, but the closest is still a short drive and I have two little children. Taking an hour or so to go to the paintball store is not always easy (or advisable).

Avoid e-paintball.com. Their online store's "In Stock" is not accurate, it is impossible to get a timely reply from them, and you might be forced to contact your credit card company to recover your money.

[Badmovies]

And the latest information about my problem with e-Paintball.com. I received this last night from Rodney, apparently a response to either an email or a contact form I submitted on 22 Feb (and he forwarded to his other email account on 24 Feb):

> Actually, part of 5079 was shipped (except the cp rail). Everything else was
> refunded. You are welcome to return it for a refund if you'd like. 5069 was
> refunded.

Notice that I submitted it on 22 Feb, he forwarded it to himself on 24 Feb, and he finally sends me an answer on 7 March. Yes, he had already told me on 23 Feb that he was giving me a refund - which he appears to be doing in just as timely a manner.

My response:

Mr. Robinson,

You stated on 23 Feb that you had processed a refund. On 3 March I contacted Citibank and they had not received any such refund. They had me file a dispute for the amounts at that time.

Unfortunately, the dispute was not filed correctly and they credited me twice for the Ultralite order. I contacted them today (8 March 2007) and ensured that they understood my dispute was for $103.90 for the Ultralite that was never shipped and $18.99 for the CP Rail Drop that was placed on backorder. I also asked the dispute department if you had filed a refund, since it is now almost two weeks later. According to Citibank, no refund has been issued.

You do not run your business professionally and I have disputed the charges, since I do not trust you to take care of the issues in a timely manner. That is all.

Andrew

[Badmovies]

This story just will not go away. Today I received a letter from Citibank that the merchant was disputing the chargeback on the order with the CP Rail Drop. Very well, I will provide Citibank with all of the emails I have, along with other source documentation.

Lesson for others: e-Paintball.com is run in an unprofessional manner and any problem is going to cause a customer far more grief than it is worth.

[kodiak61]

Obviously I am bias as I play for their factory team, but TRAMPLE THE WEAK, HURTLE THE DEAD is a great online paintball site. You can call Ben and order over the phone or just place and email order. You can also email him to ask whatever questions you might have, like if something you want is not on the site ben@pbwarehouse.net

If you choose to not accept my bias and want another awesome site, then Compulsive Paintball, Inc. - Store Front Page is right up there.

They were the ONLY two people I bought online form before hooking up with TRAMPLE THE WEAK, HURTLE THE DEAD

Since then, I stay loyal to my sponsor and friend Ben.

[hvacman250]

Originally Posted by kodiak61

Obviously I am bias as I play for their factory team, but TRAMPLE THE WEAK, HURTLE THE DEAD is a great online paintball site. You can call Ben and order over the phone or just place and email order. You can also email him to ask whatever questions you might have, like if something you want is not on the site ben@pbwarehouse.net

If you choose to not accept my bias and want another awesome site, then Compulsive Paintball, Inc. - Store Front Page is right up there.

They were the ONLY two people I bought online form before hooking up with TRAMPLE THE WEAK, HURTLE THE DEAD

Since then, I stay loyal to my sponsor and friend Ben.

You kill me, Andrew.

I, too, second that PBwarehouse is the best online store I have ever ordered from, period! The only store I use unless its an item they can't get. Yay for Ben at PBW.

[Badmovies]

Thanks for the pointer. I have been using Compulsive when I need to order something online. Otherwise, I do try to support the local stores - if at all possible.

I'll remember to put pbwarehouse on my list of sites to check out.

[quick.spyder]

I've ordered products from e-paintball.com multiple times and I've never had a problem. Before I've also e-mailed them regarding a MO, and I've gotten a response pretty fast.

[Sidicas]

Sorry for the bump, but I'm also having difficulties with e-paintball.
I wish i found your post before I ordered from them.

My first order of Dye '08 Slider shorts went perfectly fine. They shipped quickly and I was happy.

My second order of a Profiler Mask and Empire Invert Harness '08 has been a TOTAL mess.

My first complaint was that they slapped a shipping sticker on the Profiler mask box and shipped it in the retail box.

My second complaint is that "harness will ship seperately" that they put on my order information form did not indicate that there was a back-order for this item.

My third complaint, is that after a week, I filled out the form and asked when it was going to ship. They later contacted me a few days later and told me the item was on back-order (yet their site and my order form says nothing of the sort).

My fourth complaint, is that I told them I will wait for it to come in (stupid think to do, I know!!) And I also asked when they expected the back-orders to arrive. They told me that "orders will ship within 2-3 days", apparently they didn't even realize that half my order was on backorder, and the other half I already had in my hands. (2 weeks ago)

My fifth complaint, is that I filled out the form and told them that if they couldn't ship this week (3 weeks after order date) that I wanted them to cancel the order and refund. (1 week ago) Received no response.

My sixth complaint, it's after Friday and they have not canceled the back-order or credited my account for the cost of the harness.

I'll keep you all updated as time goes by.

Edit 8/4/08
Well, got a gift certificate today and I'm happy.. For now.

Seventh Complaint: Requested refund, but they sent me a gift certificate instead. They're preventing me from spending my money at another site!

Edit #2 8/7/08
Had placed a new order on 8/4/08. Have not received shipping notification yet.

Complaint #8: They've violated their ships in 2-3 days policy. Have not heard from them all week. I ordered an Invert tank cover and a few pods. I'm starting to think that the invert tank cover is also out of stock.

Complaint #9: It has been 5 weeks and the empire invert harness is still listed as being In Stock and Available. I have an e-mail from Roddy @ e-paintball that says almost all the Invert harnesses are gone and not back-orderable.

Complaint #10: Part of my first order was not backorderable, and they were completely unable to fulfill half my first order, but they said it was on back order! Now all I have is a gift certificate that forces me to spend the money on something else at their store.

Complaint #11: The "Live Support" is total bs. They're never available, I've been going to the website everyday for the last 5 weeks checking on my order and not only is my order still incomplete, but their live support is NEVER there to help.

I'll keep you all updated.

[J2DP]

I recently had a similar issue with e-paintball.com. I ordered a Vforce Shield Pro that listed as in stock on their site. After a couple of days, I had not received an update that the order was shipped. I submitted a request for an update using their contact form and didn't get a reply back until 2 days had past. They told me that the mask was back-ordered and they would ship. They finally shipped me a mask when I asked if they could substitute a different color. The whole mess took about 2 weeks from order to receipt and a whole lot of extra work than it should have.

What's even worse is that I have a friend who is in the same boat right now. (I should have not let him order from them, but I didn't think he would have to go through the same experience). He ordered a mask 3 days ago and hasn't gotten a shipment notice, yet.

How can a company like this keep in business?

[Harbinger[TG]]

Because people keep ordering from them.