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Old 09-21-2012, 07:07 PM   #31 (permalink)
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Originally Posted by scphantom9195 View Post
I actually saw Scott and a female Metadyne employee (I don't recall her name) at Super Game 43 last May. He gave me his email address in order to get me the parts I am needing. I emailed him and it took several weeks to get a reply from him. And now it has been a few more weeks since he said Brian was putting the parts I need together after the move.

Sure things happen, but communicating with your customers is a very important part of any business. It's pretty bad when, as a business, you can't make the time to take care of your current customers, much less getting any new ones.
I believe that was Scott and his wife, not a female employee. She probably does not work for Metadyne, just wanted to spend the weekend with her husband.

I shot an email off to Brian, just to check on my Thumper, since he has had it nearly seven months now, and his response was that the new pistons were in testing and performing well so far. Still a few days to go. So I am hoping that by next weekend I may have my Thumper back, but I am also honest that it may not be for another couple of months.
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Old 09-21-2012, 08:04 PM   #32 (permalink)
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That makes sense. She was in the booth by herself when I walked up to the booth, so I thought she was an employee.

I was hoping that they would have brought some spare parts that I could have bought.

Good luck with the Thumper. Since mine is missing parts they were supposed to sell me, I can't even see if it works yet.
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Old 09-21-2012, 08:26 PM   #33 (permalink)
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Old 09-21-2012, 08:51 PM   #34 (permalink)
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We appreciate it. Hopefully Metadyne gets their **** together.
No problems! Just trying to get my launcher AT legal for Fulda Gap this year.
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Old 09-22-2012, 07:02 AM   #35 (permalink)
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Emailed a few weeks ago about updating my gen1 thumper, no reply. I'll happily pay for the parts just to get it working.
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Old 09-22-2012, 01:00 PM   #36 (permalink)
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Emailed a few weeks ago about updating my gen1 thumper, no reply. I'll happily pay for the parts just to get it working.
If you email the apologists will say you should have just called. If you call and get no answer, they will then say you should use the new email address. It's a perfect system.
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Old 09-22-2012, 01:03 PM   #37 (permalink)
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Emailed a few weeks ago about updating my gen1 thumper, no reply. I'll happily pay for the parts just to get it working.
Which email did you use?
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Old 09-22-2012, 04:21 PM   #38 (permalink)
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If you email the apologists will say you should have just called. If you call and get no answer, they will then say you should use the new email address. It's a perfect system.
HAHA! So damn true......

I wish I lived close enough to just drop in and pick up the parts that I need.
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Old 09-22-2012, 04:25 PM   #39 (permalink)
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Which email did you use?
Sales@preciseinnovationsllc.com and the contact form on their site.

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If you email the apologists will say you should have just called. If you call and get no answer, they will then say you should use the new email address. It's a perfect system.
I hold no grudge one way or another, I got mine for next to nothing and would pay to get it working. I don't think they owe me anything be it free replacements or upgrades.
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Old 09-22-2012, 05:13 PM   #40 (permalink)
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I am locking this thread - This should a feedback thread - and it is that bad - moved to the hall of shame.

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