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Old 11-07-2012, 01:37 PM   #11 (permalink)
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I blew a Burst disk one Living Legends on my CROSSFIRE tank. One of the ninja guys heard it and came running over. He slapped in a brand new burst disk, totally free AND gave me a nice metal fill nipple cover when he saw my titty was showing.

He showed up and fixed my **** for free like that was his job.

The next air tank I buy will be Ninja. Anything air related for that matter.
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Old 11-07-2012, 01:39 PM   #12 (permalink)
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Same thing (almost) happened to me. My tank was lost, UPS tracking # showed the package was never received. I got in contact with Ninja and they said they would send out a brand new tank.

Well, eventually my old tank turned up about a month later (It was shipped with a different tracking number than the one I was given) and the new tank never arrived. I plan on returning it if it ever does show up.
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Old 11-14-2012, 10:03 PM   #13 (permalink)
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received my replacement tank in the mail today slightly older hydro (03/12 vs 04/12 on my original tank but meh it's a month on a 5 year hydro) great CS by Ninja especially Nate fielding all sorts of my questions and concerns as we wound through the process
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Old 11-14-2012, 10:20 PM   #14 (permalink)
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I freaking have a man crush on the guys at Ninja. One of the best customer service in paintball and they do go above and beyond. The guys over the phone are super professional and the guys at Cup were superb.
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Old 11-15-2012, 09:36 AM   #15 (permalink)
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I freaking have a man crush on the guys at Ninja. One of the best customer service in paintball and they do go above and beyond. The guys over the phone are super professional and the guys at Cup were superb.
thank you and you are making me blush!
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Old 04-18-2016, 04:29 PM   #16 (permalink)
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This thread needs a bump!

Ninja - They the *only* ones who stepped up and dealt with the Crossfire issue. This saved 2 of my almost brand new Crossfire tanks from the trash.

Not just that but I also sent in some tanks for hydro. I pinged them via PM initially and to my surprise had answers promptly (and well after hours). I had a tight timeframe and they pulled through as promised. I have my tanks back well before I needed them. I do wish they had some sort of "status" email notification but they replied (promptly and personally) to all of my subsequent questions.

The only negative? They're on that other site way more than they're on here.
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Old 04-19-2016, 10:30 AM   #17 (permalink)
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Aside - kudos to UPS too, who also shows some grit in teh OP's story.

UPS is my preferred carrier, they take care of issues & have a REAL insurance system.

USPS absolutely falls apart anytime there's issues or the standard process fails, or you need to USE their insurance. If <shrug> could be expressed as a logo, they'd copyright it.

also yay ninja. I'll swing by with Sam Adams soon
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Old 04-19-2016, 11:03 AM   #18 (permalink)
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This thread needs a bump!

Ninja - They the *only* ones who stepped up and dealt with the Crossfire issue. This saved 2 of my almost brand new Crossfire tanks from the trash.

Not just that but I also sent in some tanks for hydro. I pinged them via PM initially and to my surprise had answers promptly (and well after hours). I had a tight timeframe and they pulled through as promised. I have my tanks back well before I needed them. I do wish they had some sort of "status" email notification but they replied (promptly and personally) to all of my subsequent questions.

The only negative? They're on that other site way more than they're on here.

Thanks for this bump. I need to send my 45/45 out for hydro (a ninja/crossfire). Might as well send it to Ninja.
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Old 04-25-2016, 09:04 AM   #19 (permalink)
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I plan on making my next tank a Ninja based on stories like these. Until think I will keep rocking my Nitro Duck Tuff Skin, which has about a year left on its last hydro. No cracks in that black coating though!
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