mcarterbrown.com  

Empire Mini - Axe - Empire Sniper

Reply
 
Thread Tools Search this Thread
Old 05-15-2013, 07:22 PM   #1 (permalink)
njk
Pump Player since 96`
 
njk's Avatar
 
Join Date: Nov 2006
Location: wichita ks

CCM Fan
AKA Fan
Palmers Fan
Empire Customer Service.

Well about 3 weeks ago I was playing with my Empire Sniper when I chopped a ball while auto triggering. So I went to pull the bolt so I could clean the breach out, I somehow ended up pulling just the bolt pin out. And to my surprise a ball bearing shot out and bounced off my mask . Course trying to find the Fing thing in the middle of a game was imposable.

SOOO I decided to go play this coming weekend. . . and on Monday while on my lunch brake I called Empire's customer service (which I was dreading ) to see if I could order a new one and what it would cost me. Well it didn't cost me a DARN thing, notta, zip, zero, nothin they shipped it to me completely free. And on top of that I had it the very next day. Granted I live in a neighboring state. But Man oh Man are they on the ball over there at KEE Action Sports.

So in short I want to give Empire (KEE Sports) a well deserved pat on the back.

Thank You KEE Action Sports,


Nate.
__________________
Feed Back
http://www.mcarterbrown.com/forums/f...ml#post1392667


Autotrigger = Ramping for pump guns


Quote:
Originally Posted by PHSquared View Post
If you build it, we will spend.

Last edited by njk; 05-15-2013 at 07:25 PM.
njk is offline   Reply With Quote
Old 06-06-2013, 04:38 PM   #2 (permalink)
Newbie
 
Join Date: Mar 2012

Personally i think Empire's customer Service is awesome. I've dealt with them twice now the first time I was having solenoid problems on my tm7 and they sent me a new solenoid no questions asked. And on sunday i was having problems with my ripclip and they just shipped a new board again no questions asked again. I could not be happier on how they back their products!
joshfm is offline   Reply With Quote
Old 06-10-2013, 09:53 PM   #3 (permalink)
Seasoned Member
 
Hanzo's Avatar
 
Join Date: Aug 2011

plus one on Kee, their customer service is insanely good.
Hanzo is offline   Reply With Quote
Old 06-12-2013, 09:31 AM   #4 (permalink)
Active Member
 
Join Date: May 2013

Empire has great customer service, and if that happens again so you can keep using your sniper, an airsoft bb is about the same size and works well for a temporary fix
Smidiet is offline   Reply With Quote
Old 06-25-2013, 05:26 PM   #5 (permalink)
MCB Member
 
Join Date: Aug 2010
Location: Redneck, PA

I am dealing with them right now. It is a nightmare... getting bounced back and for over an hour, being placed on hold, no one answering their phone, and being on hold for so long that I was hung up on by their system... They can take this damn Vanquish and shove it.
__________________
Quote:
Originally Posted by lancecst View Post
So I did the best thing I could think of. Took a picture of the inside of my trunk and texted it to her with the word "HELP" and didn't respond to her many texts.
breg is offline   Reply With Quote
Old 06-26-2013, 02:41 AM   #6 (permalink)
MCB Member
 
Oksoldier20's Avatar
 
Join Date: Feb 2012
Location: oklahoma

I got a prophecy hopper for free from a local guy with a broken feed neck. Sent then an email and BOOM the next day had a full smoke shell arrive. Stoked and will be purchasing more empire things in the future.
__________________
I ALWAYS LOOK AT TRADES!!
Quote:
Originally Posted by jellyghost
If the rest of our life is financially responsible, why not overspend on markers. If the rest of our life is a mess, it could be financially irresponsible to spend on markers.
http://www.mcarterbrown.com/forums/f...-feedback.html
Oksoldier20 is offline   Reply With Quote
Old 07-04-2013, 07:33 PM   #7 (permalink)
Paroxysm
 
Scougar's Avatar
 
Join Date: Jun 2013
Location: Garnet Valley, P.A.

First time I dealt with John @ Kee, he and Jackie were fantastic. In the end it their help didn't resolve the problem, but it was very helpful in diagnosis and in the end just meant a new part was needed. I have a lot of respect for them :-)

I am currently trying to get an B2 board replaced as it burnt out almost straight away, but have been passed onto Kee (UK).... I am not so confident lol.. Will see how it goes.

Highly recommend the USA service for Kee :-)
__________________

Current Projects: SP-1 with Dye DAM mags and 150 Round Magna RF DAM Box Mag | Delta .68 pistol | Spyder MR1
Previous guns: Two Tan and Black Modified TM7's (1) (2) | Ariakon ACP 2.0 | Zeus G2+
Scougar is offline   Reply With Quote
Old 07-10-2013, 04:37 PM   #8 (permalink)
Rec Poster
 
Join Date: Mar 2008

Quote:
Originally Posted by breg View Post
I am dealing with them right now. It is a nightmare... getting bounced back and for over an hour, being placed on hold, no one answering their phone, and being on hold for so long that I was hung up on by their system... They can take this damn Vanquish and shove it.
Please send me an e-mail to squarles@keeactionsports.com
__________________
Empire - Empire Battle Tested - JT Paintball - JT SplatMaster - Spyder
ScottQ is offline   Reply With Quote
Old 06-16-2014, 07:12 PM   #9 (permalink)
You know the music...
 
Helmi_17's Avatar
 
Join Date: Sep 2010
Location: The sticks! (ND)

I've had nothing but golden customer service from those guys. They fix the problems for free... Every. Single. Time. They've even fixed the Mini I bought used for free a couple times.
__________________
... Time to dance!
Helmi_17 is offline   Reply With Quote
Old 06-23-2014, 03:20 PM   #10 (permalink)
Seasoned Member
 
Rover Lead's Avatar
 
Join Date: Jul 2011
Location: Seattle, WA

Empire / Kee customer service rivals Tippmann in my experience
Rover Lead is offline   Reply With Quote
Reply

  mcarterbrown.com » Paintball » The Armory » Empire

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Forum Jump


All times are GMT -4. The time now is 08:04 PM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO
© MCB Network LLC