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Old 05-01-2012, 09:44 AM   #11 (permalink)
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Join Date: Mar 2010
Location: Bronson, FL

Quote:
Originally Posted by Disco View Post
This has come in handy for me a few times.

Contacting higher ups
Yep exactly.

I also learned to determine the size of the company as well. Larger more organized structures maintain email address consistentcy, meaning if joe the janitor has joe.baker@evilcompany.com then the CEO email address is set up the same way. But smaller companies may be a little more diverse meaning joe's email may be joe.baker@evilcompany.com but the CEO (john doe) may be jdoe@evilcompany.com. So I get ready for some bounce backs and have alternate email addresses lined up.

Also to add after the normal routes, I also tend to put one more level in there before going completely to the top with the CEO. I try to find out if there is an operations or support VP or similar position and email that person and give them a chance to correct their departments deficiency and respond to me first. If I don't hear anything then, then I include that lack of exchange in my email to the CEO which is CC'd to everyone else.
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