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Old 08-05-2017, 05:01 PM   #1 (permalink)
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Stolen Package. What Do I Do?

So I sold a gun to a guy and shipped it USPS. It was delivered to his house, and then stolen off his porch before he was able to come home and pick them up. What do I do now? Is it my responsibility or his? I want to take care of my buyers as best as I can. I have never had this happen before.
I did not purchase additional insurance on the package... $200 gun with $50 insurance.
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Old 08-05-2017, 05:13 PM   #2 (permalink)
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Not much you can do on that package other than call the local police. In the future proper insurance and signature required would be the best way to avoid it. Even if you had $200 insurance on this package USPS will take the position it was delivered and not pay a claim.
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Old 08-05-2017, 05:47 PM   #3 (permalink)
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Originally Posted by brando247 View Post
So I sold a gun to a guy and shipped it USPS. It was delivered to his house, and then stolen off his porch before he was able to come home and pick them up. What do I do now? Is it my responsibility or his? I want to take care of my buyers as best as I can. I have never had this happen before.
I did not purchase additional insurance on the package... $200 gun with $50 insurance.

Where did it ship to?
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Old 08-05-2017, 05:48 PM   #4 (permalink)
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Wow. As a seller, what's the best way to handle stuff like this? Full refund to the buyer? Partial refund? Work out an agreement between both parties?
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Old 08-05-2017, 05:51 PM   #5 (permalink)
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Was insurance or signature service offered to the seller and was it turned down? Was the seller expecting it to be shipped insured?

There was someone a while back that was claiming packages were getting stolen off their front porch. Similar parts to the guns that were claimed stolen started showing up on eBay under an account tied to him. I don't know if anything was proven, but definitely an awkward situation.

The signature part, especially over 18 is important because the marker could end up with a kid that goes around town shooting people and giving our sport a bad name.

At this point its up to you to work something out with the buyer.
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Old 08-05-2017, 06:14 PM   #6 (permalink)
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Paypal says your not at fault as long as you printed the label with paypal.

What you do s up to you..

I cant be held responsible for items stolen off a porch, it up to the buyer to have a safe and secure delivery site...

I cant tell you how many packages are shipped to a customers work place, but its about 50%.
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Old 08-05-2017, 06:36 PM   #7 (permalink)
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I cant tell you how many packages are shipped to a customers work place, but its about 50%.
This is what I do anymore unless it's not something I need right away. I'm only at my "permanent residence" 1 to 2 days a week and at my secondary residence the rest of the time. I don't trust the people in the area so if it's something I need before I'm home, I have it shipped to work.
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Old 08-05-2017, 10:15 PM   #8 (permalink)
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In my experience with unknown buyers,esp on ebay..it has been a scam.


I've had several cases where buyers claim the package didn't arrive,then when I post tracking info they say they've found it..



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Old 08-05-2017, 10:15 PM   #9 (permalink)
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If the package had gone missing in transit I'd say that you'd want to file the insurance claim and eat the cost just for goodwill if possible. With that said if it was delivered and just left on a porch and get's stolen that's not really your problem to deal with. This is why on larger items I'll request that the seller put sig required so if I'm not home it'll go to the PO to avoid this
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Old 08-05-2017, 11:40 PM   #10 (permalink)
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In my experience with unknown buyers,esp on ebay..it has been a scam.


I've had several cases where buyers claim the package didn't arrive,then when I post tracking info they say they've found it..



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yeah, this right here. Was it stolen, or was it "stolen". I've had this happen. Ask them if they filed a police report.
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