mcarterbrown.com  

MCB Reviews It MCB Reviews it! Have a review of a new gun, or old gun you just tried? New Mask or Gear? Let us know what you think.

Reply
 
Thread Tools Search this Thread
Old 04-09-2012, 04:07 PM   #1 (permalink)
XYZZY
 
Jaan's Avatar
 
Join Date: Aug 2006
Location: People's Republic of Massachusetts
Send a message via AIM to Jaan Send a message via Yahoo to Jaan

Thumbs up Kee Customer Service

I have to say, I'm very impressed with the customer service I've gotten from Kee Action Sports.

3 or 4 times in the recent past I've had to call them about little things and without hesitation they've sent me the parts I needed or otherwise taken care of me.

This last time however they went above and beyond. I had something worth about $100 and was a couple of years old and probably out of warranty. However a problem developed that was clearly a manufacturing defect. I sent the item back and got a shiny new item back today. Outstanding.

I couldn't ask for better customer service. Way to go Kee!
__________________
If your glasses fog up and you want to make your own mask fans, here's how;




"My happiness doesn't depend on anything. My heart is always happy. I do have anger issues though."
Jaan is offline   Reply With Quote
Old 04-10-2012, 02:51 PM   #2 (permalink)
LT.
Post Whore
 
LT.'s Avatar
 
Join Date: Feb 2009
Location: Depths,Of Hell

Kilt Fan
Yep. KEE is great about that. But folks hate them because they are KEE. Not me...
__________________
Owner of Operator Tactical Gear LLC...

Contact... Kevin@operatortacticalgear.com
LT. is offline   Reply With Quote
Old 04-11-2012, 02:20 PM   #3 (permalink)
The cries of the carrots
 
Hogzilla88's Avatar
 
Join Date: May 2011
Location: Arlington, Tx

CCM Fan
I emailed them the other day about the regulator on my axe creeping, and they asked for my address, and today they told me they shipped me a new regulator. I'm impressed.
Hogzilla88 is offline   Reply With Quote
Old 04-11-2012, 03:01 PM   #4 (permalink)
MCB Member
 
Jackson's Avatar
 
Join Date: Jul 2006
Location: Pittsburgh, PA

I was teching a gun for a friend and noticed his Apex tip ramp was all jacked up. I sent them an email asking to buy a new one and they sent me two for free. Great service.
Jackson is offline   Reply With Quote
Old 04-11-2012, 04:08 PM   #5 (permalink)
Active Member
 
edge814's Avatar
 
Join Date: Jan 2011

Yeah kee definitely has amazing customer service. I sent am axe in for a frame that had a bent from and messed up asa from a bad fall. And kee replaced it all for free which he was not expecting. They are just a great company who stand by their products.
edge814 is offline   Reply With Quote
Old 04-11-2012, 04:35 PM   #6 (permalink)
Yield and Overcome...
 
Dr. PhunkyPants's Avatar
 
Join Date: Apr 2008

CCM Fan
Bought an older 45/4000 Fuel tank off ebay with what proved to be a beat reg on it. Paid $55 total and had seller ship it straight to Kee vice to me.

Kee called me to ask what was up. I explained the whole true story--i.e. not original owner, etc. Ends up they replaced the reg with a new PE one for free. I paid shipping only...thought that was nice of them.
Dr. PhunkyPants is offline   Reply With Quote
Old 04-15-2012, 03:37 PM   #7 (permalink)
Radical!
 
nerdcore's Avatar
 
Join Date: Nov 2009
Location: NishNash

I called em one time to check Empire glove sizing, maybe a year or two ago. A real person answered, and let me know they're sized much like adult batting gloves. Helpful lady.
nerdcore is offline   Reply With Quote
Old 04-21-2012, 02:42 AM   #8 (permalink)
Bruins World Order
 
StJimmy666's Avatar
 
Join Date: May 2008
Location: The Great White North (Sault Ste. Marie, ON)

AKA Fan
All hail our corporate paintball overlords!

Seriously though, KEE is great. I was on a silver/gold sponsored team (3 seasons) and they were just awesome.
__________________
"You'll Never Walk Alone"
Quote:
Originally Posted by tiny View Post
Seconded. Hence forth this is to be the official nomenclature of marker sales. Violators will be violated.
StJimmy666 is offline   Reply With Quote
Old 04-25-2012, 11:10 AM   #9 (permalink)
Official LL5 Dolphin-Dive
 
PistolRogue's Avatar
 
Join Date: Jan 2009
Location: Jackson, NJ
Send a message via AIM to PistolRogue

Quote:
Originally Posted by LT. View Post
Yep. KEE is great about that. But folks hate them because they are KEE. Not me...
I dislike them (I won't say hate) because they held my SA17 hostage for two months with virtually zero communication and outright lied to me about the reason why it wasn't finished yet. Then sent it back and it still had the problem I sent it in for.

But, if this is a sign they've righted the ship, or at least started to right it, or that my case was an isolated incident, then good on them.
__________________
Jay AKA Rogue Reservoir Dogs Scenario Paintball Team- Our $#&* is RIGOROUS!
My Gear For SALE!
Check Out My Mod Threads : Pirate DSG - SA17 Mods - Simple/Cheap/Free TPX Mods - The 'Big Damn Hero' DRV
FEEDBACK
PistolRogue is offline   Reply With Quote
Old 04-25-2012, 12:33 PM   #10 (permalink)
Lord of Bones
 
Myrkul's Avatar
 
Join Date: Sep 2011
Location: Lone Wolf West, MI

I've had very little experience with them, but what I have had was very positive. Great customer support!
Myrkul is offline   Reply With Quote
Reply

  mcarterbrown.com » Paintball » MCB Reviews It

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Forum Jump


All times are GMT -4. The time now is 09:52 AM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO
© MCB Network LLC