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Old 12-31-2012, 10:24 PM   #1 (permalink)
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Thumbs up Rockstar Tactical Customer Service.

I recently placed my first order ever with Rockstar tactical. I'm always iffy with new places but they were recommended by Guerrilla Air (I called them asking who had 22ci tanks for sale).

Full disclosure; they shipped me out a tank, at a good price ($50) but didn't package it all too well and the top of the reg with the o-ring groove got dented.

I wrote them an e-mail last night not expecting a reply anytime soon being that it was a Sunday and the day before New Years Eve. I had a reply first thing in the morning, asking me when I would be home for UPS to pick it up. They would email me a return shipping label for a full refund.

At this point I'm already impressed enough to want to keep the tank now. Part of this was a test to see what kind of jerks they would be since I didn't have experience with them...if they would give me crap, return for full refund, never order from them again. I then asked them if they could get just the top brass part of the reg and I'd change it (Myth reg). No problem they said one will be out to me right away.

I love this kind of customer service. Everyone makes mistakes but they could have made me take pictures, given me the runaround saying it was the shippers fault etc. They didn't, they immediately wanted to fix the situation in a way that was most convenient to me.

TL;DR Packaging not good, customer service great.
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Old 01-01-2013, 12:35 AM   #2 (permalink)
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Rockstar is good stuff; ship fast as all get out, too. I made a purchase around noon this past Saturday, it shipped that afternoon. Today the package was here. The owner frequents A5OG, and has always kept a good reputation with his customer service. Glad to hear that it is going well for you, too!
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Old 01-01-2013, 03:10 AM   #3 (permalink)
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Rockstar Tactical is my go to place. I always check to see if these guys have what I need first. They have always shipped fast and customer service is great. UPS on the other hand is not so good.
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Old 01-01-2013, 09:34 AM   #4 (permalink)
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I had placed an order with them awhile ago and wa sin a hurry so I paid for faster shipping. I got a call about 2 hours later telling me they would use a cheaper shipping option and refund me some of my money because I was close enough that I would get the items in the same time for less money. I will always check their store first when buying now.
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Old 01-11-2013, 07:53 AM   #5 (permalink)
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^^ I'm echoing all of the above: great customer service, seriously scary-fast shipping.
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Old 01-11-2013, 09:14 AM   #6 (permalink)
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yeah i love rockstar. they really do seem to box and ship your stuff as soon as the order is placed. i use them whenever possible, even though like them, im also in PA and wind up paying more since i have to pay sales tax.
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Old 01-11-2013, 01:14 PM   #7 (permalink)
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Rockstar ROCKS!!!
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Old 01-12-2013, 01:38 AM   #8 (permalink)
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I love that place. I once joked in the comments area of the order and asked for free shwag and they hooked me up with a few bumper stickers and other things.
The place is also top notch on speed of orders. 2 days I'll have the stuff at my door. I think they trained Jimmy John's drivers. lol
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Old 01-12-2013, 01:29 PM   #9 (permalink)
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Just for the note, Hustle is also top notch for customer service and speed. Great group of guys who know their gear.
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Old 01-12-2013, 02:35 PM   #10 (permalink)
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Just for the note, Hustle is also top notch for customer service and speed. Great group of guys who know their gear.
Also agree with this. I love Hustle.
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