Ricochet's customer service

Special_k · 08-31-2006, 11:52 AM

Had some problems with the bend sensor in my apache, just got off the phone with them. If you thought tippmanns customer service was good waiting a half an hour to talk to them this was even better.

The lady answered the phone, told her the part I needed, she asked for the address, and now I'm get a new bend sensor for free!

Happy boy here!

Fluff · 08-31-2006, 01:05 PM

I had a similiar experience. I bought a ricochet2k for $20 in a bargain bin, but it did not have a battery door. I called them to try to find out where to buy one and they sent me one free. I had it in hand in about two days.

DCB · 08-31-2006, 03:14 PM

I had a shell problem so I sent it back... well it got lost in the mail (or they just did not see it come in) so I asked them what was up and they said they had not received it yet.... so they sent me a new shell anyway.
A+ to deal with

08-31-2006, 11:52 AM	#1 (permalink)
Special_k Active Member Join Date: Apr 2006 Posts: 396	Ricochet's customer service Had some problems with the bend sensor in my apache, just got off the phone with them. If you thought tippmanns customer service was good waiting a half an hour to talk to them this was even better. The lady answered the phone, told her the part I needed, she asked for the address, and now I'm get a new bend sensor for free! Happy boy here!

08-31-2006, 01:05 PM	#2 (permalink)
Fluff Excalibur! Join Date: Mar 2006 Posts: 2,475	I had a similiar experience. I bought a ricochet2k for $20 in a bargain bin, but it did not have a battery door. I called them to try to find out where to buy one and they sent me one free. I had it in hand in about two days. __________________ After the game... the King and the Pawn both go back into the same box. - Italian Proverb If you drink from a bottle marked 'poison,' it is almost certain to disagree with you, sooner or later.-Lewis Carroll Illigitimi non-carborundum 843rd bomber wing "Peace Is Our Profession"

08-31-2006, 03:14 PM	#3 (permalink)
DCB Pumper Join Date: Apr 2006 Location: Jax, FL Posts: 1,086	I had a shell problem so I sent it back... well it got lost in the mail (or they just did not see it come in) so I asked them what was up and they said they had not received it yet.... so they sent me a new shell anyway. A+ to deal with __________________ DCB<>< John 14:6 CPPA #1092 Pump Gun Pimp #80 LPPC #164 Feedback http://www.mcarterbrown.com/forums/f...html#post78710 Gallery http://www.mcarterbrown.com/gallery/...er=184&cat=500

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