Sony Online Service - Page 2

Kindred · 01-19-2007, 01:43 PM

amazing how compaq can do such a great job on their servers and TOTALLY miss the mark on everything else!

Wycke · 01-19-2007, 11:11 PM

DSA,

Glad to hear everything worked out well with your Sony experience. My experience with them has been far less satisfying. Then again, I was calling them on behalf of the owner of the equipment, which they don't like. This one time they wanted ALL of the following before assisting me with a brand new laptop that our VP of HR bought (after I specifically warned them NOT to buy a Sony, based on prior experience):

Original invoice number
Serial number of the unit
Address it was shipped to
Full name of the party to which it was shipped
The full credit card number to which the purchase was billed (????)

Upon gathering up all that (and after sitting on hold for 15 minutes while they verified the info), they spent about 2 minutes troubleshooting the problem (a sound card that refused to be recognized by Windoze Device Mangler) and then told me to ship it back to them via Fedex Overnight - at the user's expense!! And they said it had to be sent overnight because that's the only way they could track it (which I know is a load of...well, you know..) The VP has her secretary get me the dept. CC and I run it to the nearest Fedex point. About 3 weeks later, the repaired (and I will give them full credit for fixing it correctly the first time) unit arrives. Apparently, they were perfectly find sending it back via the cheapest, slowest shipping method.

01-19-2007, 01:43 PM	#11 (permalink)
Kindred Mod & Underwear Model Join Date: Mar 2006 Location: Neshanic Station, NJ Posts: 1,957	amazing how compaq can do such a great job on their servers and TOTALLY miss the mark on everything else! __________________ Strive for that moment when you're only a slice of pizza and a hooker away from paradise. -------------------- Little boxes on the hillside, Little boxes made of ticky tacky

01-19-2007, 11:11 PM	#12 (permalink)
Wycke Supernatural Anaesthetist Join Date: Apr 2006 Location: The Plaines of Celestia Posts: 1,392	DSA, Glad to hear everything worked out well with your Sony experience. My experience with them has been far less satisfying. Then again, I was calling them on behalf of the owner of the equipment, which they don't like. This one time they wanted ALL of the following before assisting me with a brand new laptop that our VP of HR bought (after I specifically warned them NOT to buy a Sony, based on prior experience): Original invoice number Serial number of the unit Address it was shipped to Full name of the party to which it was shipped The full credit card number to which the purchase was billed (????) Upon gathering up all that (and after sitting on hold for 15 minutes while they verified the info), they spent about 2 minutes troubleshooting the problem (a sound card that refused to be recognized by Windoze Device Mangler) and then told me to ship it back to them via Fedex Overnight - at the user's expense!! And they said it had to be sent overnight because that's the only way they could track it (which I know is a load of...well, you know..) The VP has her secretary get me the dept. CC and I run it to the nearest Fedex point. About 3 weeks later, the repaired (and I will give them full credit for fixing it correctly the first time) unit arrives. Apparently, they were perfectly find sending it back via the cheapest, slowest shipping method. __________________ Porch Monkey 4 Life! s'ok...I'm takin' it back... My Feedback Thread

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