Sony Online Service

DSA · 01-09-2007, 06:54 PM

Ok here goes a little while back I stated my HD on my LT was clicking and losing data ie operating system not found errors. Per my fellow MCBers I contacted Sony online support, after several reboots,and system reinstalls per stupid book reading support staff I got no where it took 4 calls to finally get a tech on the phone

out of

However once I was able to finally get tech support on the phone they sent out a new HD next day complete with magnetic screw driver and instructions to swap out the HD myself. I was given the option to return the unit or request a self install kit. I choose the latter.

They were spot on and now I have a newly installed HD

out of

gunrunner · 01-09-2007, 07:55 PM

It is nice to know customer service is not totally dead, even though they had you jump through a few hoops. Good to hear that your up and running again.

respiegel · 01-10-2007, 09:42 AM

meh i can't talk about customer service... i once let some RMA boards hang out on my desk for a month because i didn't want to be bothered with them

IBM always had good service and would ship out parts when i return shipping lable to send the dead part back in, i thought it was nice not having a laptop out of action for a month for some bent PCMCIA card pins or something like that.

MrCoffee · 01-10-2007, 09:49 AM

One of the reasons I like to use Dell for my servers at work. We had a drive go bad in our Domain Controllers RAID5 last year.... they had me a replacement in 3 hours (actually a little less). We pay for the service contract, but so far they havent let me down.

Unlike my current ISP who is driving me nuts. Cant even get them to return my calls..

supergeo · 01-10-2007, 04:37 PM

I cannot reccomend getting an HP, the support was horrible. I will have Brewtt get you the story, I don't have access to it now. And I don't want to type it up again. Brewtt, you will be getting a PM shortly. :P

DSA · 01-10-2007, 09:33 PM

Remember my HP response was give me your credit card # it will be $100.00 just to speak to tech support.

supergeo · 01-11-2007, 05:06 PM

Well, we bought the warranty on it. They wanted us to "take the screws out of the bottom and wiggle the chips". Hell no! For one, I wonder if they could have voided the warranty. For two, we bought a warranty, they can do it. Eventually we got through to some U.S. TECH people, not form readers, and within five minutes each time they said they'd send a box to return it in, prepaid, which they did. Took two hours total, 15 mins on hold, 15 mins with U.S. tech people, 1.5 hours with Indians who read their forms.

russc · 01-11-2007, 05:17 PM

I agree about HP. I've had some absolutely terrible experiences with their products.

supergeo · 01-11-2007, 05:31 PM

We called in for two computers. One was a 4 month old (September) Desktop, one was a 3 week old laptop!

mike31c · 01-11-2007, 06:05 PM

hp/compaq.... UG...

Had two compaq laptops... One lasted 3 months before the HD died. Didn't particularly even LIKE that model so I just bought an "Upgraded" Compaq... That one lasted 1.5 hours. Never again...

My old Sony lasted almost 4 years... Will find out if I go back to Sony since I usually burn through Toshiba notebooks on an average of about every 18 months.

01-09-2007, 06:54 PM	#1 (permalink)
DSA REDUX FREAK w/PTSD Join Date: Jul 2006 Location: Lubbock TX Posts: 1,387	Sony Online Service Ok here goes a little while back I stated my HD on my LT was clicking and losing data ie operating system not found errors. Per my fellow MCBers I contacted Sony online support, after several reboots,and system reinstalls per stupid book reading support staff I got no where it took 4 calls to finally get a tech on the phone out of However once I was able to finally get tech support on the phone they sent out a new HD next day complete with magnetic screw driver and instructions to swap out the HD myself. I was given the option to return the unit or request a self install kit. I choose the latter. They were spot on and now I have a newly installed HD out of

01-10-2007, 09:42 AM	#3 (permalink)
respiegel MCB Member Join Date: Apr 2006 Location: Huntsville, AL Posts: 550	meh i can't talk about customer service... i once let some RMA boards hang out on my desk for a month because i didn't want to be bothered with them IBM always had good service and would ship out parts when i return shipping lable to send the dead part back in, i thought it was nice not having a laptop out of action for a month for some bent PCMCIA card pins or something like that. __________________ My PBN Feedback \|\| My AO Feedback \|\| My MCB Feedback

01-10-2007, 09:49 AM	#4 (permalink)
MrCoffee Active Member Join Date: Jul 2006 Posts: 170	One of the reasons I like to use Dell for my servers at work. We had a drive go bad in our Domain Controllers RAID5 last year.... they had me a replacement in 3 hours (actually a little less). We pay for the service contract, but so far they havent let me down. Unlike my current ISP who is driving me nuts. Cant even get them to return my calls.. __________________ Some people are like Slinky's! They arent good for anything, but the idea of pushing them down the stairs brings a smile to your face.

01-11-2007, 05:17 PM	#8 (permalink)
russc MCB Member Join Date: Apr 2006 Location: Vancouver, BC Posts: 4,255	I agree about HP. I've had some absolutely terrible experiences with their products. __________________ YouTube Channel / Raincouver! / Gallery / Feedback / Blackleaf Outfitters -Russ

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01-09-2007, 07:55 PM	#2 (permalink)
gunrunner MCB Member Join Date: Apr 2006 Posts: 89	It is nice to know customer service is not totally dead, even though they had you jump through a few hoops. Good to hear that your up and running again.

01-10-2007, 09:33 PM	#6 (permalink)
DSA REDUX FREAK w/PTSD Join Date: Jul 2006 Location: Lubbock TX Posts: 1,387	Remember my HP response was give me your credit card # it will be $100.00 just to speak to tech support.

01-11-2007, 06:05 PM	#10 (permalink)
mike31c MCB Member Join Date: Mar 2006 Location: San Francisco Bay Area, California Posts: 866	hp/compaq.... UG... Had two compaq laptops... One lasted 3 months before the HD died. Didn't particularly even LIKE that model so I just bought an "Upgraded" Compaq... That one lasted 1.5 hours. Never again... My old Sony lasted almost 4 years... Will find out if I go back to Sony since I usually burn through Toshiba notebooks on an average of about every 18 months.