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The lift rental blues

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    The lift rental blues

    Our company utilizes lift quite extensively, probably no less that 4X a month and often well more than that. We had a good relationship with a local rental group for a long time. They gave us good pricing and were (mostly) dependable about drop off times and such.

    We had a job at a school that had no paved access to the area we needed to work in, a gym. We had asked the rental company to drop the lift on a parking lot and had intended to use plywood sheets to take it across the grass. The driver dropped the lift directly in the sod next to the gym we were working it. It had been raining on top of being sod and the lift sunk to the frame. Our techs went out and couldn't do anything with it like that, so we called immediately in order to have them come pick it back up and put on the parking lot.
    They sent the driver back out and suddenly the spot where HE put the darned thing was a fault of ours and they insisted that WE pay for a recovery service such as a tow truck (etc.) to pull it out. We rejected that idea, of course, as their driver dropped it there. It quickly devolved into a blame game with their driver claiming he didn't put it there, that our tech drove it there. We had a picture showing no (lift) tire tracks to the spot it was sitting. Long story short(er) the lift was left on site for upwards of a month. We get a call from the school this is at to request it be removed. The lift company send a flatbed tow truck out and absolutely destroyed a section of sod getting this thing out. The school sent us a bill for the sod, and the lift rental company sent us a bill for the tow. Finger pointing, blame, and accusation followed and now we (can't) use the lift rental group since we all can't meet at some common point on who owes whom.

    We started using a broker for rentals. They have (sort of) been pretty good, are FAR easier to use than the other was but in particular as of late we have had serious issue with them not being on time, not bringing the lift we specified, and charging absolutely insane rates on one particular unit we commonly use, a one man push lift. They have priced themselves in such a way that we cannot be competitive with our rate. Of course, being a broker, they are not inclined to give us a better rate for frequency.

    Don't know if any of y'all use a National service for lift rental, but if you do PLEASE share your experiences with them? Suffice it to say that if it rhymes with "Bunfelt", we won't be going that way...lol.
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    #2
    - opinion here, just my thoughts on what I have encountered -
    Sunbelt has always been chasing United Rental. Sometimes they have the same equipment, but cheaper. we rent a Lift about every 3 months for our location. Our best supplier has been Herc, which I think was Hertz a few years ago, just rebranded. Anyway, in our area we have the UR/Sunbelt competition with stores across from each other, but Herc has been our go to supplier. I believe they are a national chain. Some of the lifts look ancient, but all have functioned as needed.

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      #3
      We use a lift frequently when doing installs for my wifes business. Probably 3-5 times a year on average the past 10 years.
      Up until now, the purchasing/storage/trailering/maintenance of a lift was beyond our reach(no pun intended) so renting was always the costly option.
      If our business increases and we are needing more lifts, we're likely to buy a refurbished one going forward.

      Sounds like with the frequency your company is renting lifts, might be time to purchase your own and skip the headaches of the rental companies altogether. Just my opinion...
      "What could go wrong?" - Sethzilla!

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        #4
        I have worked with Ritchie Brothers Auctions in the past. They sometimes have lifts that pop up in auction. Ritchie is a great company to buy from, they have auctions throughout the country of heavy industrial equipment. If you think about purchasing a used Lift, I suggest following them for a while to see what the values are.

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        • XEMON

          XEMON

          commented
          Editing a comment
          Ive worked with them a bit (as a private buyer) and always been good.
          You can go and inspect the unit before bidding if ou are local (no testing).

        #5
        I work for a larger industrial electric company. We work with United Rentals a lot and they seem to be great. Quick drop offs, techs get out quick and are good about fixing stuff. Machinery seems well taken care of. We had a lot of breakdowns but we were working outdoors in very rough and cold conditions. I'd recommend them based on my experience

        Sent from my Moto G8+ using Tapatalk

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          #6
          Was working a job in Delaware where we were filling a landfill that had been basically abandoned. Bring in soil and grade so we could cap it and get it to drain.

          Truck after truck comes and delivers soil/fill. All large tri-axles. Everyone listens to where the D6 operator or track hoe operators want the fill.

          Except for that one guy that decides he's in a hurry. Drives in avoids the line (and the compacted inner work road) and goes out to the middle of the pit and buries the truck to it's axles and then tries to dump his load further burying the rear axle.

          This was a no brainer. We could have had the hoe empty his truck and then given him a push/pull.

          But that's not what happened. No. The driver demanded that the D6 operator pull him (while he still had a load). The operator looked at me and the lead. I turned and walked away and went to the trailer. The lead said it's his truck and he's in my landfill do what he wants and get him out.

          Well the bumper got torn off the front of the truck bc the driver didn't put the chain through the holes in the frame. Even the bc of the load it probably would have f'd up the frame.

          The moral of the story... Some people barely have enough brains to get the minimal job done. You want it done right you need to be there to hold their hand.... And maybe hit them with a 2x4 when they deviate from the plan.

          E

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            #7
            Originally posted by SETHZILLA! View Post
            Sounds like with the frequency your company is renting lifts, might be time to purchase your own and skip the headaches of the rental companies altogether. Just my opinion...
            The bigger issue for us is the variety of lifts needed. Our work areas consist mostly of large retail locations so every job is quite a bit different. Just the same, our owner purchased a Bobcat last year, lol...I want to play on it SO SO bad.



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              #8
              I used to work for good size Heavy Equipment Rental Agency, sounds like this was a scissor lift not a RT boom?
              I actually ran the equipment yard and loaded or unloaded everything back then.
              We contracted delivery, and they Sunbelt definitely handled it wrong, normally the rental agent is not the boss of the shop, we had General Manager, Service Manager, Shop Foreman etc. I dont know if it stopped at just the agent I would have went higher, especially doing that much business with them
              The Govt Contracts our DLA surplus auctions through Richie Bros. / GovPlanet so I know them well also.

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                #9
                Originally posted by Paintslinger16 View Post
                I used to work for good size Heavy Equipment Rental Agency, sounds like this was a scissor lift not a RT boom?
                I actually ran the equipment yard and loaded or unloaded everything back then.
                We contracted delivery, and they Sunbelt definitely handled it wrong, normally the rental agent is not the boss of the shop, we had General Manager, Service Manager, Shop Foreman etc. I dont know if it stopped at just the agent I would have went higher, especially doing that much business with them
                The Govt Contracts our DLA surplus auctions through Richie Bros. / GovPlanet so I know them well also.
                TBH, I am not sure how high or far the issue went. Once it became a monetary dispute it moves up to the owner. The only result I know that came of it first hand is that we don't rent from them any longer.

                And yes, 99% of our rentals are scissor type, or one man "manual" type lifts. We very rarely have need of a boom lift. Admittedly, it likely would have been a great option for this location if it fit through the gymnasium doors.
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                  #10
                  You had a dumb ass delivery driver, for dropping it on the grass to bad it ruined a business relationship.

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                    #11
                    This story has haunted me. I was eating dinner last night and someone said something that reminded me of it. Pretty sure my blood pressure went up a mmHg or two.
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