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Extreme Velocity/Phantom Online Customer Service

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    Extreme Velocity/Phantom Online Customer Service

    Just wanted to give the new owners a little shout out tonight! I have made a few orders with them over the past month or so for parts, and the most recent shipment was DOA thanks to USPS. The padded envelope they sent everything in was ripped wide open, and the only thing left in it was the packing slip/paid invoice piece of paper. I immediately reached out, and they quickly responded. After I sent them a few pictures, they had a new shipment (in a box this time) ready and in the mail within 24hrs. No charge to me, and no questions asked (besides providing pictures so they could bug USPS). One of the items I ordered was a front thumb screw, and the DOA order took the last one they had. One of the guys took one off their own personal gun and tossed it in the replacement order to help me out. These guys are top notch and I'm very impressed with how the situation was handled. Definitely getting old Mike Cassidy vibes for sure. I hope they keep up the good work!!

    -Mike

    #2
    Well said. This matches all my experiences (many) with Extreme Velocity. There will never be another Mike Cassidy...but Jesse and Brian are seriously interested in treating their customers right. It helps that Mike made them promise to treat people right, and I fully believe that he would go down there personally and give them an earful if he heard otherwise LOL.
    You can be nostalgic about paying 20 year old prices for parts and markers...but you can’t complain that customer service has gone to $hit. The Phantom is in good hands.

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      #3
      Yep, good peeps always.

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        #4
        Just was in communication with them yesterday and it was as easy and promt as years in the past. I’ve had nothing but good service since they took over and thankful for that.

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          #5
          I have been really impressed with the level of service. I ordered some parts a month or two ago. Apparently something was out of stock, and they called me, both of them, legitimately freaking out and apologizing that it would delay my order, how sorry they were, etc. It would be 3 more days before they had it. 3 days.

          I told them to just hold off on the order till they got everything in, and they were really gracious and appreciative.

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            #6
            They have been great service thank goodness

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              #7
              When I still had a Phantom, they were great to work with. Helped me out with some colored parts. I also had an issue with a torn package and missing an adjusting rod. They quick to make it right.
              Originally posted by SignOfZeta;
              Us beardos with wallets need to occasionally make our voices heard.

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                #8
                This warms my heart. I was afraid it was gonna be a gripe thread (who could ever live up to Mike Cassidy's standards?) but I am so elated to hear that EV is doing the brand justice
                Dulce et decorum est pro comoedia mori

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