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Old 01-02-2018, 11:06 AM   #1 (permalink)
Brass Monkey Customs
tymcneer's Avatar
Join Date: Oct 2006
Location: Bowie MD

Brass and Wood Fan
Kilt Club
ICD Customer Service

The TL;DR version... They are amazing!

The long winded version... I acquired a second hand ICD Lever changer. When I installed it on a marker and tested it, the face seal was leaking. I contacted ICD through Facebook on Dec 23, not expecting an answer until after Christmas. Surprisingly, someone answered almost immediately! We discussed the issue, and he/she suggested a few tests. I did the testing, and they determined I needed some parts. They shipped the parts on Dec 26, and I had them before New Years Eve!

I installed the parts, and there was still a small leak... Back to Facebook messenger on Jan 1. I was absolutely *NOT* expecting any answers until Jan 2... once more the folks at ICD surprised me! They were in, and ran through a bunch of tests... Talked a bit of shop... Helped me with a technical question about the lever changer's tolerances.

All in all a supremely satisfying experience.

My recommendation is to buy stuff from these folks. They actually give a crap about their customers, and want them to be happy.


Brass Monkey Customs

Brass Freak, Freak XL compatible and Equation inserts in .670, .678, and .685

Still selling brass tubing, with .678 barrel stock available!

My feedback: MCB - eBay - AO

Follow Brass Monkey Customs on Instagram and Facebook (work in progress)
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