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iwalkinpubs 04-27-2012 12:28 PM

Empire and Paintball Solutions
I played in a drizzle last Sunday, rained pretty much the entire day so I used my Prophecy as it has a lid on it.

Last night I was sitting in my chair watching new episodes of Mad Men and I heard a whirring coming from my equipment bag. Opened it up and I found my loader was continually spinning (and switched off!)

I emailed Paintball Solutions after registering for my warranty (s/n 0001xx) so I guess it was an early one and they emailed me back asking for my shipping address so they could send me a new board. Fantastic!!

I haven't experienced this with any other companies, they didn't ask me to pay for a new one or anything. I just wanted to come on here and share my experience because I am happy.

Bloop 04-28-2012 05:27 PM

Empire has decent customer service from what I heard. Glad they helped you out. :D I'm a fan of their markers myself, own a sniper.

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