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Old 03-31-2019, 04:57 PM   #1 (permalink)
the oddballer
 
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Join Date: Nov 2016
Location: Santa Rosa Ca

Gog for the win

Continuation of my other thread
Run down ans shafted me on my brand new Gog he valve kit
Called was told tiff **** call Gog to offer a new one.
Kit was missing the rocket valve pin

I called Gog. They said no worries we will get one out to you.
I asked if it was possible to get it Friday. She said we will try it will go out priority

Didnít make it Friday but I got home today and saw the package.

They sent my $2-$4 pics priority for $10. Just to try and get it to me on Friday

In my eyes thatís amazing customer service.
Will Definetly be orderin directly thru them from now on.
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Old 03-31-2019, 11:38 PM   #2 (permalink)
Has too much crap
 
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I've ordered a number of parts and like 5 sets of enmey grips from them over the years and they've always shipped everything up north for me just fine too. This during a war between some retailers about who had service and supply rights for gog in Canada. They had no problems bypassing the "dealer" and just sending me stuff directly.
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Old 04-02-2019, 07:24 PM   #3 (permalink)
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Quote:
Originally Posted by killerito View Post
Continuation of my other thread
Run down ans shafted me on my brand new Gog he valve kit
Called was told tiff **** call Gog to offer a new one.
Kit was missing the rocket valve pin

I called Gog. They said no worries we will get one out to you.
I asked if it was possible to get it Friday. She said we will try it will go out priority

Didn’t make it Friday but I got home today and saw the package.

They sent my $2-$4 pics priority for $10. Just to try and get it to me on Friday

In my eyes that’s amazing customer service.
Will Definetly be orderin directly thru them from now on.
My boss is on my paintball team and he regularly gets huge orders delivered with no issues to the office from ANS.

I tried once with ANS Gear and I gave up before I could even place an order and just bought what I needed off eBay.

Good to know Gog is backing up their customers.
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Old 04-05-2019, 08:30 PM   #4 (permalink)
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ya know, i can agree with this, i called because i wanted an SP1 single trigger grip for a project.. (not something they normally sell) they hooked me up and just had me paypal them directly

(this was many years ago, but even back then they had great customer support)

i'm personally not a fan of the owners still.. but i DO have to give credit where credit is due
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