Just wanted to chime in with a thumbs up for Ken Crane at Spec Ops.
I received a pretty poorly executed custom vest from a previous Spec Ops dude quite a while back, sent it back to be fixed and got it back a few weeks later. It was still awful so I wrote it off as a loss and hung it in the closet never to be used. This year I finally got around to contacting Spec Ops again to try resolve the issues. Ken replied and told me to send it back and he would take care of it. He stepped up and completely remade the vest with better materials and construction details as well as adding some really nice extras. A very positive experience after being pretty frustrated with those guys. I wish them well.