New Warranty at Ninja Paintball for Gel coating crack

BenoitOWN · 08-13-2012, 11:25 PM

Ninja Paintball would like to announce a change to our Bottle Warranty Program. If you have a Ninja bottle that develops a crack in the outer gel coat, you can now have these warrantied directly from the bottle manufacturer. We apologize for the delay while we worked on a better solution with our bottle manufacturer but we feel everyone will be much happier with this new program.

Ninja has gone to bat for our stores, fields, and players and implemented a better procedure for handling the returns. The bottle manufacturer has agreed to pay for the shipping to get the bottles to them and to get the bottles back to you. This means there is no out of pocket expense to you or the player. To process a warranty claim on a defective gel coat bottle.

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If this is not news well move to a better section

pirhana92 · 08-13-2012, 11:46 PM

Another reason why I love Ninja!

Old School Joe · 08-14-2012, 12:19 AM

I have to say that I got my first ninja tank last month, coating started cracking after one fill. Spoke with Rob at Ninja and he pointed me in the right direction. Ninja has awesome Customer Service and the Warranty Program is painless and they cover shipping both ways. I love my Crossfire tanks, but Ninja has earned my future business with their Service.

JKR · 08-14-2012, 05:24 AM

Quote:

Originally Posted by Old School Joe

I have to say that I got my first ninja tank last month, coating started cracking after one fill. Spoke with Rob at Ninja and he pointed me in the right direction. Ninja has awesome Customer Service and the Warranty Program is painless and they cover shipping both ways. I love my Crossfire tanks, but Ninja has earned my future business with their Service.

Wow, I was under the impression that this gel coating problem had been fixed a year ago. I had heard there were some issues with this going back at least that far. Ninja has always impressed me with their customer service and I have been very pleased with my 68/4500 - no issues at all with this current tank I have.

Hamer101 · 08-14-2012, 10:17 AM

As usual, Ninja steps up! My breast cancer awareness tank had a crack after the first day of play, but because I love it so much (and know it's still safe) I'm fine with it. If they had more of the bottles, I would have had a new one a.s.a.p.! Great customer service for sure.

breg · 08-14-2012, 10:28 AM

..... And everyone wonders why Ninja has such a great rep among players.

Honestly, they are my favorite bottle manufacturer, ever. Great CS, great RELIABLE products, and hey Black goes with everything.

(LOL could they be the "Little Black Dress" of Paintball?)

nerdcore · 08-14-2012, 11:14 AM

Sweet! I've got a dime-sized chip in my pink ribbon 68/45. So far, no field has given me grief over it, but if they do, at least i can get it taken care of.

Kraus · 08-14-2012, 03:55 PM

I just pulled my Ninja tank out of storage and it had a couple large cracks. I will send it in soon.

Big Bear27 · 08-14-2012, 05:09 PM

yeah they are great about it... sent my in long time ago and they sent me a brand new tank!

Side-Swipe · 08-15-2012, 04:44 PM

Yeah i dealt with this about a year ago. Dropped it off at a local field when Ray was there, and it was back to me within a week, with a brand new week old tank.

08-13-2012, 11:46 PM	#2 (permalink)
pirhana92 The Game Join Date: Aug 2010 Location: Findlay, Ohio	Another reason why I love Ninja! __________________ +14/0/0 Feedback: http://www.mcarterbrown.com/forums/f...-feedback.html +22/0/0 TechPB Feedback: http://www.techpb.com/forum/index.ph...pirhana92&st=0

08-14-2012, 10:17 AM	#5 (permalink)
Hamer101 a.k.a. Dirty Sanchez Join Date: Apr 2007 Location: Worcester/Boston, MA	As usual, Ninja steps up! My breast cancer awareness tank had a crack after the first day of play, but because I love it so much (and know it's still safe) I'm fine with it. If they had more of the bottles, I would have had a new one a.s.a.p.! Great customer service for sure. __________________ http://www.jmillerplaysguitar.com Proudly uses: http://www.suhrguitars.com/ M. Carter Brown feedback http://www.mcarterbrown.com/forums/f...-feedback.html

08-14-2012, 11:14 AM	#7 (permalink)
nerdcore Radical! Join Date: Nov 2009 Location: NishNash	Sweet! I've got a dime-sized chip in my pink ribbon 68/45. So far, no field has given me grief over it, but if they do, at least i can get it taken care of. __________________ MCB ferdberk Middle TN rec players thread

08-14-2012, 03:55 PM	#8 (permalink)
Kraus Stock Class Pumper Join Date: Apr 2006 Location: Springfield, MO	I just pulled my Ninja tank out of storage and it had a couple large cracks. I will send it in soon. __________________ I'm addicted to PPS guns. PP248 - Black Super Stocker PP258 - PUG PP271 - PUG PP301 - Super Stocker Palmerized Tippmann Procarbine I also love my AGD RT ULE Custom Automag Real men don't need hoppers. Stock-Class FTW! Feedback

08-14-2012, 05:09 PM	#9 (permalink)
Big Bear27 Seasoned Member Join Date: Aug 2009	yeah they are great about it... sent my in long time ago and they sent me a brand new tank! __________________ I'm not as good as I once was... but am I as good as I thought I was??

08-14-2012, 12:19 AM	#3 (permalink)
Old School Joe MCB Member Join Date: Sep 2007 Location: Fredericksburg, VA	I have to say that I got my first ninja tank last month, coating started cracking after one fill. Spoke with Rob at Ninja and he pointed me in the right direction. Ninja has awesome Customer Service and the Warranty Program is painless and they cover shipping both ways. I love my Crossfire tanks, but Ninja has earned my future business with their Service.

08-15-2012, 04:44 PM	#10 (permalink)
Side-Swipe Seasoned Member Join Date: Apr 2008	Yeah i dealt with this about a year ago. Dropped it off at a local field when Ray was there, and it was back to me within a week, with a brand new week old tank. __________________ Polish Your Pistols, Prepare for Battle, Past the Pump