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Old 01-27-2012, 08:20 AM   #7561 (permalink)
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When Brian offered the custom anno for the Thumpers he managed to wrestle the name of Mike Cassady's anodizing company from him, thus getting the awesome acid wash finishes on them. Would have sprung for that option had I known
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Old 01-27-2012, 06:58 PM   #7562 (permalink)
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LilShank, I was told by Brian months ago that if I shipped them the Thumpber, with a note describing what was wrong that they'd fix it and ship back. Would it be appropriate if I sent it in with a note stating "does not shoot at all, please update to current fixes" or do they need more specific information?
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Old 01-27-2012, 07:45 PM   #7563 (permalink)
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Thats what i did. Sent in just the body parts a week ago. Havent heard back yet so we will see.
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Old 01-28-2012, 01:45 AM   #7564 (permalink)
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LilShank, I was told by Brian months ago that if I shipped them the Thumpber, with a note describing what was wrong that they'd fix it and ship back. Would it be appropriate if I sent it in with a note stating "does not shoot at all, please update to current fixes" or do they need more specific information?
Should be fine, if you can go into more detail that would probably be better, but just requesting all the newest parts should fix all your issues.
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Old 01-28-2012, 01:50 AM   #7565 (permalink)
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you should put in a service request on metadyne's website, I got an email back a day or two after I did this and they assign you an RMA number, it says on the service request sheet (that you print out and send with) that any box sent without an RMA number visible on the outside of the box will be refused.
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Old 01-28-2012, 10:51 AM   #7566 (permalink)
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you should put in a service request on metadyne's website, I got an email back a day or two after I did this and they assign you an RMA number, it says on the service request sheet (that you print out and send with) that any box sent without an RMA number visible on the outside of the box will be refused.
Thank you. I submitted my request. Even if I did pay half price for it, it never worked for me at all. It will be nice to finally have a working marker.
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Old 01-28-2012, 03:06 PM   #7567 (permalink)
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Mine is still going strong since I got it back a month ago, and i shoot it every day in the yard (field is still closed for the winter). The new fixes are worth sending your gun in for sure.
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Old 01-28-2012, 08:37 PM   #7568 (permalink)
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Originally Posted by ObsidianJeff View Post
you should put in a service request on metadyne's website, I got an email back a day or two after I did this and they assign you an RMA number, it says on the service request sheet (that you print out and send with) that any box sent without an RMA number visible on the outside of the box will be refused.
Hmm, totally did not do this nor was I told to do this before I sent mine in. Also haven't received it in return either.
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Old 01-28-2012, 11:23 PM   #7569 (permalink)
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This is the first I have heard of RMA #'s as well. When I sent mine in back in December, I talked to Brian on the phone and he just said send it in and he would fix it. Maybe they are getting an influx of markers being sent in for repairs, and need a way to keep track of everything now.
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Old 01-29-2012, 02:20 AM   #7570 (permalink)
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Went looking on the website for this return request form and couldn't find it. Hopefuly my note i sent with it will suffice.
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